Policy
Terms and conditions
Applicability:
These general terms and conditions apply to all agreements between Elite Cococha and the customer.
Orders and Deliveries:
Orders will only be delivered upon receipt of payment. Elite Cococha aims to deliver orders within 2-5 business days. Customers will be informed if an item is not in stock.
Prices and Payment:
All prices include VAT. Payments can be made through various methods specified on the Elite Cococha website. Elite Cococha reserves the right to change prices.
Returns and Exchanges:
At Elite Cococha, you can return the product within 14 days.
Warranty:
Elite Cococha guarantees that the products are free from defects.
Liability:
Elite Cococha is not liable for damage caused by the use of the products. Customers are responsible for the proper use of the products.
Privacy:
Elite Cococha treats personal data confidentially and uses it only for order processing.
Privacy policy
Privacy Policy
This privacy policy describes how we, [Elite Cococha], handle personal information we collect when you visit our website or use our services.
What Information Do We Collect?
When you visit our website, we may automatically collect certain information, such as your IP address, browser type, language preferences, access times, and referring website addresses. We may also gather information about your usage of our website, including the pages you view and the links you click.
If you choose to use our services, we may also collect personal information such as your name, address, phone number, email address, and payment details.
How Do We Use the Information We Collect?
We use the collected information to provide our services to you and to improve the quality of our services. We may also use your information to contact you about important account-related information, such as changes to our terms and conditions or our privacy policy.
We will not share, sell, or rent your personal information to third parties unless we have your consent or are legally obligated to do so.
How Do We Protect Your Information?
We take the security of your personal information seriously and implement reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Access to Your Personal Information
You have the right to request access to the personal information we hold about you. If your information is inaccurate, you can ask us to correct or delete it.
Cookies
We use cookies to track your usage of our website and to enhance your experience. You can disable cookies in your browser settings if you prefer.
Changes to Our Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by updating the date at the bottom of this page.
Contacting Us
If you have any questions about our privacy policy, please contact us through our customer service.
**Delivery**
We aim to deliver your order within 2-5 business days. Delivery time may vary depending on product availability and the delivery location. You can track the status of your order using the Track & Trace code provided after shipment.
**Shipping Costs**
Shipping costs are calculated based on the delivery location and the weight of the order. Shipping costs will be displayed during checkout.
**Free Shipping**
We offer free shipping for orders above a certain value. The threshold value may vary depending on the delivery location and will be displayed during checkout.
**International Shipping**
We also ship internationally. Shipping costs and delivery time may vary depending on the delivery location and will be displayed during checkout.
**Delivery**
We are not liable for delays or errors in delivery caused by force majeure, incorrect or incomplete address information, or any other reason beyond our control. If you are not present at the delivery address, the courier will leave a note, and the package will be attempted for redelivery at a later time or you can pick it up at the nearest pickup point.
**Packaging**
We strive to pack your order in a careful and secure manner to ensure the product arrives in good condition.
**Returns**
Returns are possible within 14 days.
**Contact**
If you have any questions about the shipping policy, feel free to contact us through our customer service.