FAQ
**Frequently Asked Questions**
**What is the delivery time for my order?**
We aim to deliver your order within 2-7 business days. Delivery time may vary depending on product availability and the delivery location. If the delivery time exceeds 2-7 business days, we will contact the customer.
**What are the shipping costs?**
Shipping costs are calculated based on the delivery location and the weight of the order. Shipping costs will be displayed during checkout.
**Do you offer free shipping?**
Yes, we offer free shipping for orders above a certain value. The threshold value may vary depending on the delivery location and will be displayed during checkout.
**Do you ship internationally?**
Yes, we also ship internationally. Shipping costs and delivery time may vary depending on the delivery location and will be displayed during checkout.
**Can I return my order?**
Within 7 days, you can return your order if indicated by the product you have purchased.
**What if my order arrives damaged?**
We strive to pack your order carefully and securely to ensure the product arrives in good condition. If your order still arrives damaged, please contact us as soon as possible through our customer service.
**Can I cancel my order?**
Yes, you can cancel your order as long as it has not been shipped. Please contact our customer service as soon as possible to process your cancellation. This applies only to orders placed through the website!
**What if I received the wrong product?**
If you received the wrong product, please contact our customer service as soon as possible so that we can resolve the issue.
**How can I contact customer service?**
You can contact our customer service via email or phone. Our contact details can be found on our website.
**What is the delivery time for my order?**
We aim to deliver your order within 2-7 business days. Delivery time may vary depending on product availability and the delivery location. If the delivery time exceeds 2-7 business days, we will contact the customer.
**What are the shipping costs?**
Shipping costs are calculated based on the delivery location and the weight of the order. Shipping costs will be displayed during checkout.
**Do you offer free shipping?**
Yes, we offer free shipping for orders above a certain value. The threshold value may vary depending on the delivery location and will be displayed during checkout.
**Do you ship internationally?**
Yes, we also ship internationally. Shipping costs and delivery time may vary depending on the delivery location and will be displayed during checkout.
**Can I return my order?**
Within 7 days, you can return your order if indicated by the product you have purchased.
**What if my order arrives damaged?**
We strive to pack your order carefully and securely to ensure the product arrives in good condition. If your order still arrives damaged, please contact us as soon as possible through our customer service.
**Can I cancel my order?**
Yes, you can cancel your order as long as it has not been shipped. Please contact our customer service as soon as possible to process your cancellation. This applies only to orders placed through the website!
**What if I received the wrong product?**
If you received the wrong product, please contact our customer service as soon as possible so that we can resolve the issue.
**How can I contact customer service?**
You can contact our customer service via email or phone. Our contact details can be found on our website.